Maruti Suzuki and Toyota bag top honours in the J.D. Power Vehicle Dependability Survey of 2014

Snapshot – Maruti Suzuki and Toyota has topped two segments each, out of 8 car segments in the J.D. Power Vehicle Dependability Survey (VDS) of 2014. A slew of car brands bag top honours across different segments with Nissan, Hyundai, Skoda and Honda managing to come up with a winning car each. The J.D. Power Vehicle Dependability Survey of 2014 has ranked 70 car models across 16 brands. 8,312 car owners, who bought their cars between July 2010 and September 2011 were interviewed for the survey. The survey was conducted between January and April 2014, across 30 Indian cities. The study has found that the average problems per vehicle has actually decreased from last year’s 280 to 218, indicating (according to J.D. Power) that vehicles have become more dependable. 

Compact Car Segment – Hyundai Santro Xing

The Hyundai Santro Xing leads the pack in the entry level compact car segments, which hosts cars such as the Tata Nano and the Maruti Suzuki Alto. With 182 problems reported per 100 vehicles, the Santro Xing does significantly better than the segment average of 216 problems. The Xing is closely matched with the Maruti Suzuki WagonR and the now discontinued Estilo car models, whose owners have reported 199 and 201 problems/100 cars respectively.

Upper Compact Car Segment – Nissan Micra

The upper compact car segment which features the likes of the Maruti Suzuki Ritz, Chevrolet Beat and the Nissan Micra sees the Micra triumphing with 168 problems reported per 100 vehicles. The Ritz follows a close second with 169 problems while last year’s winner, the Ford Figo, comes third with 181 problems. The segment average is pegged at 198 problems/100 vehicles.

Premium Compact Car Segment – Skoda Fabia

The Skoda Fabia has been discontinued from the Indian car market. However, the B+ segment premium hatchback manages to be the most dependable car in its class with 120 problems/100 vehicles reported. To put things into perspective, this score gives the Skoda Fabia hatchback the title of “the most dependable” car in India, which it shares with the Honda Civic, which also comes with a report of 120 problems/100 vehicles. The Polo (159 problems) and the Maruti Suzuki Swift (169 problems) also do better than the segment average of 179 problems/100 vehicles.

Entry Midsize Car Segment – Maruti Suzuki Dzire

India’s best selling sedan is also a topper in the dependability stakes what with the Maruti Suzuki Dzire managing to bag a score of 178 problems/100 vehicles. The Toyota Etios sedan comes second with 220 problems reported while the segment average is 231 problems. The Tata Indigo eCS gets a score that is worse than the segment average, with 259 problems reported per 100 vehicles.

Midsize Car Segment – Maruti Suzuki SX4

Another slow selling car, the Maruti Suzuki SX4, tops the dependability survey with a score of 149 problems/100 vehicles. The City sedan bags second with 164 problems while the Volkswagen Vento isn’t too far behind with 167problems. The top three cars of the segment better the segment average, which stands at 171 problems.

Premium Midsize Car Segment – Honda Civic

Another discontinued car model bags top honours in the dependability survey. Honda Civic owners have reported 120 problems per 100 vehicles, making the Civic the most dependable car in the country, a title that it shares with the Skoda Fabia. While the segment average is 135 problems/100 vehicles, the Toyota Corolla and the Chevrolet Cruze get below average scores with 136 and 138 problems/100 vehicles respectively.

MUV/MPV Segment – Toyota Innova

The MPV segment is dominated by the Toyota Innova, which is also the best selling MPV in India. However, the number of problems per 100 vehicles reported in the MUV/MPV class is much more than other segments. For example, Toyota Innova owners report 221 problems per 100 vehicles and the segment average too is a rather high 290 problems/100 vehicles. The Mahindra Xylo with 282 and the Tata Sumo Grande with 293 problems, bag 2nd and 3rd sports.

SUV Segment – Toyota Fortuner

While the SUV segment fares better than the MUV/MPV segment, it is still a far cry from the dependability scores of premium midsize cars. The Toyota Fortuner tops this segment with 167 problems reported for every 100 vehicles while the Mahindra Scorpio and the Tata Safari manage 271 and 351 problems respectively. The segment average stands at 251 problems.