Almost new cars breaking down is one of the saddest things that can happen to an owner. Still, there are many such cases that happen around the world including in India. Here are a few images of a Toyota Urban Cruiser breaking down and the unhappy owner parading it around with the banners of a donkey on it.
The images are from Maharashtra where an owner of the brand-new Urban Cruiser has taken his car out with the message written in Hindi, “We are regretting buying a Toyota car. We have become donkey, will you want to become the same?” The exact problem that the owner is facing is not known. However, his car is spanking new and there is no registration plate on the vehicle as well.
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The pictures shared by Cars of India and the caption says that the owner of the Urban Cruiser started facing problems with the car from Day 1. However, the Toyota dealership refused to solve his problem. That is why the owner took such a step to aware other customers.
This is not the first time
Many such frustrated customers have come out with strong messages for the manufacturers. In the past, we have seen vehicles like Ford Endeavour, Skoda Octavia, MG Hector and many other vehicles in a similar situation. Even high-end luxury car manufacturers are not spared by unhappy customers. In an incident, a frustrated owner of BMW X1 made his car work like a garbage collector.
In fact, even a Mercedes-Benz E-Class and a Jaguar XF faced similar situations where the owners towed the vehicles with the help of donkeys to protest. Even the highly reliable Toyota brand could not escape the brunt of the owners and it also became a part of a similar parade when the owner got his Toyota Land Cruiser towed by donkeys.
There is no law against such lemon products in India
Lemon law is one that protects the customers from products that repeatedly fail to meet the standards of quality and performance. Such laws are common in developed countries. According to such laws, any appliance, car, truck or motorcycle that is found to be defective should be replaced immediately, or compensation should be given to the customer.
India has a large portion of customers who are not very happy with the products they purchase. The promised quality or the performance is not delivered by many goods. While some consumer laws protect customers in India, litigation often takes years. A new set of rules or a simpler form of consumer protection law will make the customers much happier and will generate trust between the manufacturers and the customers. Recently, a Mahindra XUV700 owner facing problems with his car got a replacement model.