Australia’s City Council compensates Indian for damage to car caused by pothole

The incident we are about to mention happened in Australia. It was shared on Team-Bhp by kiku007. The user was driving down a road when a pothole damaged the tyre of his car and the City council paid for the damage. Here, is how it all happened.

The user was driving his wife’s Mazda 3 at less than 50 kmph when the tyre hit the pothole and the tyre pressure monitoring system reported a huge loss in the front left tyre.

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He had to call Mazda’s Roadside Assistance to fix the vehicle. Fortunately, the Roadside Assistance partner, RACQ reached the user in just 10 minutes and fixed the tyre with a space saver.

Then the person went to a tyre shop to assess the situation of the tyre. The sidewall of the tyre had a hole because of which the tyre would be replaced with a new one. The person then talked to his friends at Drive club. They suggested that he should file a complaint with the council and ask them for a new tyre.

The user first collected evidence by clicking the pictures of the pothole and the damaged tyre. He lodged the complaint to City Council via an email. To his surprise, the council replied to the email and he also got a call in the morning.

A person was assigned to check and fix the pothole. The council employed a company to process the liability claims and the contact details were also shared. Then the person contacted the company and filed his complaint to them.

The company then assigned a case officer to assess the person’s claim. The claim was soon processed and the company offered to pay him for the tyre. Overall, the person was impressed with the accountability that was shown to him.

NHAI issues warning to Road Contractors

Earlier this year, NHAI released a new policy that says that road contractors would be penalized for building bad roads. This has been done to ensure that the road contractors do their duty properly and maintain the roads properly. If the road will not be made of good quality materials then it would break frequently and the road contractors would have to pay a fine.

The fine will depend on various different factors. The fine could range between Rs. 1 Crore to Rs 10 Crores. The contractors would be paying the costs for repairing and rebuilding damaged roads. The contractors will be banned from bidding on future projects for three years.

Needless to say that potholes can be very dangerous. For instance, even a small pothole can do serious damage if the vehicle is travelling at triple-digit speeds on an expressway.

If there was a consultant involved in the road worked and an accident happens due to damaged roads then the consultant would also have to pay a fine. If there are any deaths involved then the consultancy firm will also be debarred for two years. Moreover, they will have to pay a fine of Rs. 40 lakhs and the key personnel would not be allowed to work with NHAI for three years.

Source

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