Delhi traffic police apologize to man who was wrongly challaned

Delhi traffic police have apologized to a man who was wrongly challened for not wearing a helmet inside a car. The traffic police tweeted the apology and said that the challaned was issued because of a technical glitch. This is not the first time that the challan has been issued for not wearing a helmet inside a car.

The tweet said, “An e-challan was erroneously issued to an individual driving a car, for not wearing helmet. It happened inadvertently due to a technical glitch, which has now been rectified. Adoption of state of the art technology has ensured that such errors are minimised,”

The technical glitch has been rectified with the help of state of the art technology that has been implemented. The tweet also said that the traffic police regret the inconvenience caused to the individual. They also shared a picture in which they can be seen giving a rose to the individual who was challaned.

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An e-challan was erroneously issued to an individual driving a car, for not wearing helmet.
It happened inadvertently due to a technical glitch, which has now been rectified. Adoption of state of the art technology has ensured that such errors are minimised.@DelhiPolice

— Delhi Traffic Police (@dtptraffic) May 20, 2022

Before this, a challan was issued on December 7, 2021, in Kerala to a person named Ajith A. The challan was originally issued for two people going on a motorcycle, on which the pillion rider was not wearing a helmet. However, the challan issued had the registration number of a Maruti Suzuki Alto that is owned by Ajith A. So, it does seem like there are some issues with the challan issuing system.

The goof-up happened from the system of Kerala’s traffic police. The challan should have been issued to a motorcycle with the last two numbers of the registration plate being “11” whereas Ajith’s Alto’s registration plate says “77”.  A penalty of Rs 500 was issued for “driving or causes or allows a motorcycle to be driven by wearing a protective head gear not securely fastened to the head of the wearer (helmet) (chin strap)”.

Most of the challan process is now digitized because of which such errors can happen. While some states process the wrongly issued challan easily, others can make it a tedious task to rectify the error. Lok Adalat of Mumbai forced some people to pay some wrongly issued challans. The Lok Adalat issued a notice. People would pay the fine online because it would save them from the trouble of going to court and explaining the issue. Motorists then started posting their grievances on social media websites.

Last year, traffic cops of Pune received 8,200 complaints of being issued a wrong challan. The cops issued a total of 17.78 lakh challans. Cops use 1,200 cameras that were installed on road junctions, intersections, traffic lights etc.

A wrong challan can be issued due to various reasons. Tampering the number plates could make it harder for the system to read the number plate. Because of this, the system would read the number plate incorrectly and send the challan to the wrong person. Moreover, with damaged plates, worn-out plates, fancy number plates or because of incorrect number plates, the challan could be sent to the wrong person.

Source

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