Snapshot: One of the most important factors that a car buyer considers is the overall reliability/dependability of a car/SUV. Most modern day cars are fairly reliable and India has come a long way from the times when brand new Hindustan Ambassadors had to be immediately sent in to reputed garages to “induce” reliability through a thorough nut and bolt tightening process.
As cars have gotten more reliable, the gap between the reliable and unreliable has narrowed. Even so, there are segment leaders that you simply can’t go wrong with when it comes to reliability/dependability. CarToq profiles car, MUV, MPV and SUV category winners from JD Power’s 2013 Dependability Survey.
Compact Car Segment : Maruti Suzuki A-Star
Among compact B-Segment cars, the Maruti Suzuki A-Star – now discontinued – bags top honours. The car manages to bag the top spot with 209 problems per 100 vehicles while the Hyundai i10 and Santro Xing trail closely with 221 and 223 problems/100 vehicles respectively. The segment average is 269 problems/100 cars, making the A-Star, i10 and Santro Xing trio’s performances all the more impressive.
Premium Compact Car Segment : Ford Figo
A hot selling Ford in India, the Figo B+ segment hatchback leads the Maruti Ritz and the Hyundai i20 narrowly. While the Figo manages 241 problems/100 vehicles, the Ritz and i20 manage 243 and 246 each. The segment’s average is 270 problems/100 vehicles.
Entry Midsize Car Segment : Maruti Swift Dzire
The Swift Dzire is India’s best selling compact sedan and with good reason. With 272 reported problems/100 vehicles, the Dzire is the most reliable entry level midsize car. The segment average is 371 problems per 100 vehicles and both the Ford Ikon (330) and the Tata Manza (362) fare worse than the segment average.
Midsize Car Segment : Honda City
A long time favourite in the India’s C-Segment car, the Honda City sedan tops the class with 237 problems/100 vehicles while the Maruti Suzuki SX4 (247) and Ford Fiesta (258) manage strong showings. The segment averages 274 problems per 100 cars, with the top 3 cars showing better than average performance.
Premium Midsize Car Segment : Chevrolet Cruze
The Chevrolet Cruze is not the largest selling D-Segmenter but in reliability stakes, the sedan has managed to top its segment with 191 problems/100 vehicles that is significantly better than the segment average of 250 problems/100 vehicles. Two discontinued cars, the Honda Civic (228) and the Skoda Laura (260) bag 2nd and 3rd places.
MUV/MPV Segment : Toyota Innova
The best selling MPV in India, the Toyota Innova has lived up to its reputation of bomb proof reliability with a showing of 252 problems/100 cars. This score is much better than the segment average of 293 problems/100 vehicles. In 2nd and 3rd places, the Chevrolet Tavera (273) and the Mahindra Bolero (285) finish strongly, bettering the segment average.
SUV Segment : Toyota Fortuner
India’s best selling premium SUV this side of 30 lakh rupees, the Toyota Fortuner is also the most reliable mass market SUV sold in the country. With 253 problems/100 vehicles, the Fortuner bests the likes of the Mahindra Scorpio (284) and the Tata Safari DICOR(309). The segment averages 280 problems/100 vehicles.