Isuzu D-Max V-Cross is one car that has received a good response in the market. The pick-up has become the best-seller for Isuzu in India. Recently, the company issued a recall to after repeated customer complaints of jerky power delivery when the engine is in lower rpm.
Why the recall?
The recall comes after receiving multiple customer complaints that said the pick-up experiences very strong and erratic jerks when the engine rpm is around 1,800 rpm. Customers also complained about the power delivery surge during the lower rpm which does not give a very smooth acceleration.
Where is the problem?
Isuzu says that company has been working on the problem and has found that the engine mapping has some problem which causes sudden power surges. The recall will address the problem of all the Isuzu D-Max V-Cross sold till date in India by updating the ECU. The whole process will take about 30 mins.
Isuzu is already contacting customers to make the process smoother and quicker. The customers will have to take their vehicle to any of the Isuzu service centres where the exercise will be done free of charge.
Any other problem?
The owners of D-Cross V-Cross are also facing problems the rear leaf suspensions of the car. The owners are complaining about the suspensions making clanking sound when it goes over undulations. Isuzu says that the issue will be inspected as per customer complaint and it would not be a part of current recall.
Recalls in India
The recalls have become common in India nowadays, which is something very similar to the international markets. As the market matures and become more acceptable to the problems in a car, the recalls do not put a negative image on the company’s image. The practice is now common with almost every manufacturer and with the automotive rules becoming stringent, we may see much such recalls in the future.