JD Power ranks Maruti, Hyundai, Ford and more as top quality vehicle makers in India

JD Power has released the latest ranks of car manufacturer’s quality. The study finds winners in every segment depending on problems reported by the customers of the model per 100 cars (PP100). The study ranks vehicles from each segment. Here are the winners of each segment.

Maruti Alto 800 in Entry Compact, Maruti WagonR in Compact, Ford Figo and Hyundai Grand i10 in Upper Compact, Volkswagen Polo/Cross Polo/Polo GT in Premium Compact, Toyota Etios in Entry Midsize, Honda City and Hyundai Verna in Midsize, Toyota Innova Crysta in MUV/MPV and Hyundai Creta and Maruti S-Cross in SUV segment.

The study shows that the quality has improved significantly over past five years and rates Hyundai and Maruti Suzuki as top achievers in three different segments. The study has been done to measure the reported problems per 100 vehicles (PP100) by the new-vehicle owners.

The study has found that the customers now find lesser problems with the heating, ventilation and cooling (HVAC), engine than before. The report also says that the diesel cars surpasses the petrol models in the initial quality survey. However, problems with the infotainment system have increased over the past five years, and users find it difficult to under the Bluetooth, hands-free, touch-screen displays and navigation.

The 2017 India Initial Quality Study (IQS) is based on responses from 8,578 new-vehicle owners who purchased their vehicle from November 2016 through July 2017. The study includes 83 models from 17 makes. The study was fielded from May through September 2017 in 40 cities across India.

The study measures problems experienced by new-vehicle owners during the first two to six months of ownership and examines more than 200 problem symptoms in eight problem categories (listed in order of frequency of reported problems): engine/ transmission; heating, ventilation and cooling (HVAC); driving experience; vehicle exterior; features, controls and displays; vehicle interior; audio, entertainment and navigation (AEN); and seats.