Last week, a video showing a bunch of employees at KTM Nedumangad, Kerala, over-revving brand new KTM Duke 250 and 390 motorcycle went viral. Large-scale outrage followed, with bikers and prospective KTM motorcycle owners expressing dismay at how the brand new bikes, which could have been meant for customers, were abused by dealership personnel. Here’s the aftermath of that incident.
The matter seems to have reached the heads at KTM India, who have promptly swung into action. A press release from KTM India indicates that the dealership personnel involved in the reckless abuse of brand new Duke 250 and 390 motorcycles have been sacked.
KTM has gone on to assure prospective buyers that the abused bikes will not be sold to customers. Instead, these bikes will be used for display and demonstration (test rides). Notably, revving brand new bikes to the redline can cause permanent engine damage and a host of other issues. Here’s the video.
Austrian motorcycle brand KTM, which has 325 dealerships across the country, has assured its customers that this incident is one-off, and that it in no way reflects the sincerity of KTM dealers. Here’s KTM India’s response to the incident:
Dear KTM Fans,
Over the past week a number of you have brought to our notice a video depicting an incident that occurred inside the premises of a KTM showroom in Nedumangad, Kerala. The video showed staff of the showroom behaving in an unprofessional manner and misusing a brand new 390 Duke and 250 Duke.
In light of this video 5 members of staff who were involved in misusing the motorcycles and filming the act have been dismissed with immediate effect. We would also like to share that the motorcycles seen in the video are exclusively meant for display and demonstration purpose at the Nedumangad showroom. These motorcycles were not and will be not eligible for sale to customers.
We would like to thank all of you who as custodians of KTM shared the incident with us helping us to take prompt action. We also appreciate your understanding that this was in every sense a standalone case and in no way reflects the sincerity with which more than 325 KTM showrooms across the country serve our valued customers.
For 2017 we have an exciting new range of world class motorcycles and we are geared up to provide enthusiasts like yourselves an equally rich ownership experience.
Ready To Race