Mahindra replaces XUV700 bootlid after owner finds mismatched boot paint [Video]

Ever since its launch, the Mahindra XUV700 has been selling like hotcakes. And it rightfully deserves to, for it has emerged as a new-age product that has broken several benchmarks. However, due to the humongous response generated and shortage of semiconductor chips, Mahindra is suffering from production constraints which have resulted in long waiting periods for the XUV700. Mahindra is trying hard to ramp up the production of the XUV700, and during such a thing, there can be possible manufacturing or delivery errors that can take place.

One such error happened with a Noida-based customer, who was one of the first customers of Mahindra XUV700. In his interview with the YouTube channel of “Arun Panwar”, he says that he sensed variations in paint finish on the boot lid and other body panels. The customer owns the top-spec AX7 variant of the Mahindra XUV700 in the Red Rage colour option.

Also read: Mahindra XUV900 Coupe: New Details Surface

In the start, the customer said that he got the delivery of his Mahindra XUV700 just after a day it arrived at the dealership. However, after a day of getting his vehicle delivered to him, he noticed that there is a slight variation in the shade of the colour of the boot lid and the panels like the rear fender and bumper surrounding him. The shade of the boot lid was a level darker than that of the rest of the car.

Mahindra replaced the car after a feedback call

He then contacted the authorized service centre of Mahindra, where the service officials gave him an absurd reason that since the boot lid of the XUV700 is made of fibre, there can be a variation in the paint finish. However, when he was contacted by Mahindra for taking his feedback on the process of delivery, the customer reported this issue on the phone and mailed the pictures of his XUV700.

The company officials then accepted that there is an actual variation in the paint finish. The customer was then requested to wait for 24 hours, and the next day he was told to visit the authorized service centre to get the whole door replaced. The customer then visited the workshop, where the old door was replaced with a brand new painted boot lid, the shade of which matched that of the rest of the vehicle. The entire process was replacement was done within an hour.

This promptness in taking feedback and quick process of replacement was appreciated by the customer. He then said that before getting the XUV700, he previously owned a Mahindra XUV500. However, he never experienced this level of promptness during his ownership period of the XUV500. This indicates that Mahindra is leaving no stone unturned in enhancing the ownership experience of the XUV700 customers.

The Mahindra XUV700 is available in a range of variants to choose from, in both 5-seater and 7-seater versions. There are two engine options to choose from – a 2.0-litre four-cylinder turbocharged petrol engine, which makes 200 PS of power and 380 Nm of torque, and a 2.2-litre four-cylinder diesel engine, which makes a maximum power output of 185 PS of power and 420 Nm of torque (450 Nm in the automatic variants).

Also read: 10 DC Design cars & how they look in the REAL world: Maruti Swift to Mahindra XUV500