Maruti S-Cross, Toyota Innova & Mahindra Bolero are India’s best quality cars: JD Power

Leading consumer insights, advisory services, data and analytics solutions company JD Power has released its 2018 India Initial Quality Study. The survey focuses on the initial quality of cars and the feedback is taken directly from buyers. All problems are summarized as the number of problems per 100 vehicles (PP100), with lower PP100 scores indicating a lower incidence of problems, therefore, higher initial quality. Also, overall initial quality averages 81 PP100 in 2018, of which 24% of the reported problems are related to the engine/ transmission category while 17% of them are related to both the vehicle exterior and driving experience categories.

We have compiled a list based on the survey which lists the top two cars of each segment which have the least number of initial quality problems. Initial Quality problems here refers to the problems faced by the owners during the initial part of their ownership. Lower the PP100 (problems per 100 vehicles) score, better the car has fared in the survey.

Jd Power Survey

Entry Compact Segment

Maruti Alto 800

The entry compact segment consists of the most affordable entry level cars in the automotive industry. According to the survey, the Maruti Suzuki Alto 800 has the least amount initial quality problem followed by the Hyundai Eon. The Alto 800 gets 77 PP100 (problems per 100 vehicles) while the now discontinued Hyundai Eon gets 83 PP100. The average of this segment stands at 92 PP100, which is higher than both the car in top two ranks.

hyundai eon

Compact Segment

The compact segment is one step up from the entry level cars but still comes in the affordable category. This segment was topped by Maruti Suzuki WagonR, followed by the Maruti Suzuki Celerio. The Maruti Suzuki WagonR gets 72 PP100 while the Maruti Suzuki Celerio gets 82  PP100. The average of this segment stands at 82 PP100, which is equal to the second place holder in this segment. The WagonR here is the older model and not the newly launched one.

Premium compact Segment

Next in the survey comes the premium compact segment of hatchbacks. This segment is topped by the the Volkswagen Polo which gets 64 PP100, followed by the Maruti Suzuki Baleno gets 69 PP100. The average of this segment stands at 81 PP100, which is higher than both the car in top two ranks. The Baleno involved in the survey were the older models and not the recently facelifted one.

Baleno Wallpaper Dekstop 11

Entry Midsize Segment

maruti dzire discounts

The entry midsize segment in this survey means the compact sedan segment. This segment is again topped by a Maruti Suzuki vehicle, the Dzire. The runner up here is the Volkswagen Ameo. The Maruti Suzuki Dzire gets 68 PP100 while the Volkswagen Ameo gets 85 PP100. The average of this segment stands at 84 PP100. The data shows that the second runner up is way too ahead in terms of initial quality issues than the Dzire.

Midsize Segment

The midsize segment translates to the C segment sedans like the Maruti Ciaz. In this segment, the top position is secured by the Hyundai Verna with the lowest PP100 score of 72. The runner up position is taken by the Honda City with a slightly higher PP100 score of 73. The average for this category stands at 76 PP10, which is higher than both the podium placed cars.

Honda City Featured 1

MUV/MPV Segment

Moving away from sedans and hatchback, we now come to the MUV/MPV segment. This segment saw a tie between two players from a widely different price range and usage. The Mahindra Bolero and the Toyota Innova Crysta both get a PP100 score of 64, resulting in a tie. The average PP100 score for this segment stands higher at 67. While the Innova Crysta is the best selling MPV in India, same can be said for the Bolero, though it is much cheaper and is intended for a different set of customers.

Compact SUV Segment

The compact SUV segment is the most popular and best selling SUV segment in India. However, it here refers to the sub 4 meter SUVs. The segment was lead by the Honda WR-V along with the Maruti Suzuki Vitara Brezza. Both the cars had a PP100 score of 72, which means that it is a draw again. Talking of the average PP100 score in the segment, it was higher than both the vehicles mentioned here and stood at 75.


SUV Segment

Maruti S Cross

Last in line is the SUV segment, which has become the hottest segment of lately. The SUV segment was topped by none other than the Maruti Suzuki S-Cross while the other place was earned by the Hyundai Creta. The Maruti Suzuki S-Cross gets a 55 PP100 score while the current bestselling Hyundai Creta gets 69 PP100. The average score in this category is 76, which is bettered by both of the vehicles in this segment.

Hyundai Creta Exterior 127803 2