The new age customers love the digitalisation of the car services and status. Maruti Suzuki, India’s largest car manufacturer has come up with a new, updated application Maruti Care. The update adds a host of new features to the existing app. The app is available for both iOS and Android operating systems.
The new app lets the owners do various steps including reminding the owners about the service due, finding nearest Maruti Authorized Service Center, book a new service appointment, checking the status of the service, and make digital payment for the car service.
Customers can further give a feedback about the service through the app itself. The Maruti Care app further provides support for road-side assistance, gives driving and maintenance tips and gives information on alerts and indicators too.
Customers can also keep a track on the past service records through the app and it also tells users about the estimated cost of service. The app will also keep a track of the money that you have spent on servicing of the vehicle.
Speaking about the Maruti Care Application, Mr Partho Banerjee, Executive Vice President (Service), Maruti Suzuki India Ltd. said,
“With rising customers’ expectations, it is crucial to epitomize their demands into overall service experience. Customers expect to be treated with utmost care for their service requirements and the definition of convenience for new age customers covers addressing of their service-related needs through seamless digital integration. With customer convenience and care in mind, we have come up with the enhanced version of ‘Maruti Care App’ which continues our transformation journey further. With the launch of new version, we are taking a step forward in delivering our commitment of seamless online and offline integration for our service experience. The new interface and unique set of features will build on to the customer delight. With the convenience of a single tap, we aim to strengthen our pillars of reliability and transparency, and aim to strengthen a long-lasting relationship with our customers.”