Some of the Ola Electric Scooter owners are facing issues. There are complaints of non-consistent build quality, damage from the factory, overheating etc. Now, complaints are popping on the internet about an issue with reverse mode. An Ola Scooter owner reported that he fell when the scooter tried to reverse as he started the scooter in forward mode. When the scooter fell, the speedo displayed 102 kmph.
This is something highly dangerous about @OlaElectric scooter. I was just about to go to office and when I moved my throttle it went in Reverse mode at a speed of 102kmph. Unfortunately I couldn't record it though my phone fell from my hand.@bhash @varundubey pic.twitter.com/gesGAg65wV
— Malay Mohapatra (@malaymohapatra1) February 3, 2022
The customer’s name is Malay Mohapatra. He tweeted to Ola Electric about how his scooter showed 102 kmph while it was in reverse mode. He also had a minor accident because of this. The scooter fell because it was on a slope and the motor was still running freely. This is when Malay spotted that the speedometer indicated 102 kmph. The owner also says that the scooter was in the forward drive mode but it still went in the reverse direction. Fortunately, the rear wheel was free in the air otherwise there could have been a serious injury.
This can be very dangerous. The issue seems to be that the scooter is not updating the drive mode and the instrument cluster is also showing the incorrect drive mode. Moreover, even if the scooter is in reverse mode, the top speed is limited to 4 kmph. However, the scooter clearly exceeded the limited top speed by a significant margin.
There are some other owners also who faced the same issue. The scooters are facing an issue where the instrument cluster’s reading is swapped. So, the instrument cluster is showing “R” for reverse mode while the scooter itself is going forward and the instrument cluster is showing the speed of the scooter while going reverse. Moreover, the limited top speed is also overridden while reversing and while moving forward, the scooter limits the top speed to 4 kmph. Some people have been able to fix this issue by simply rebooting the scooter.
The owners of the scooter are saying that they are very careful with the throttle now. Some owners have reported the issue to the service centres and their scooters have gone for check-up. This is a software glitch and Ola should be able to fix it with a future OTA update. Having said that, this is a big issue and Ola should address and fix it as soon as possible.
Other owners are reporting that the instrument cluster is showing the wrong riding range. Some people are saying that they failed to cross 100 km on a single charge while others are saying that they were able to cross 135 km on a single charge. The riding range could depend on how the rider rides the scooter. If he is aggressive with the throttle, then the riding range would decrease whereas if he is gentle with the throttle and uses brake regeneration effectively then he would get more range.
Some people have reported that their scooter was delivered with scratches, cracks and even dents on the bodywork. The manager did say that they will fix the scooter before the delivery. But the thing is that the consumers paid for a new scooter and it should have been delivered that way. Fortunately, Ola Electric has been able to address it by giving an all-new scooter to the customers.