Ola has become the talk of the town, especially after they started offering the S1 Pro electric scooter in India. Being a new product, many customers have faced a lot of issues with the new Ola S Pro. Here is a customer who has written about his experience with the new Ola S1 Pro and the challenges he faced during his short ownership.
The owner Sierra_foxtrot has shared his experience on T-BHP. According to his first post on 5th March, the owner got the scooter and said that he got extremely happy with the ride quality and the design of the scooter. However, he faced a lot of quality issues including rattling sound from the headlight and the touchscreen unit.
However, his real problems started when he parked his Ola S1 Pro scooter to open the gate of his home and a couple of seconds after that, the scooter fell sideways. He found out that the scooter got several scratches on the body panel. The fall also broke the brake handle for the scooter. The owner fixed the panel gaps by pushing them but he claims that the scooter fell because of the poorly engineered side-stand.
Ola Customer Service
The owner of the Ola S1 Pro scooter called customer care for five days but could not get through. On the sixth day, he was connected with a customer care executive who listened to the problems and said that he will need to physically check the scooter to assess the damages.
The owner of the scooter also claims that the Ola representative confirmed that around 5 customers have faced a similar issue with the scooter. According to the owner, the representative said that in Chennai, these customers faced similar problems of broken handles and currently Ola is out of stock of scooter handles.
Ola arranged RSA
Ola arranged for a pickup of the scooter from the home of the owner with Road Side Assistance (RSA) services. The owner says that Ola was very proactive in noting down all the problems and assured him that the scooter will be fixed and will be returned to him the next day.
The owner says that the Ola did not call him for three days after taking back the scooter. When he called the Ola customer service, they told the customer that they are waiting for a go-ahead from the owner. The owner gave the go-ahead but the scooter did not reach him in the next two days as well.
Ola called back the next day and told him that the scooter will be fixed by evening but since RSA does not work after 6 PM and on Sundays, the scooter will be returned to him on Monday, which is a working day. The owner called a few people and ensured that he gets the delivery on Sunday.
The scooter was delivered to him on Sunday but the owner says that they did a very shoddy job with massive panel gaps all around. The electric motor has started making noise, which was not there initially. When he called the Ola service, they did not answer the call but he sent the pictures of the scooter.
The owner claims that Ola did not provide any proof of replacements and he did not receive any invoice for the job done.