Ola S1 Pro scooter suspension break: Ola officially responds

A recent incident involving Ola S1 Pro became viral on the Internet. According to the information provided by the husband of the lady rider who was on the scooter at the time of the incident, the suspension of the scooter broke while the lady was riding at a speed of 35 km/h. However, Ola Electric’s official response says otherwise. Here is the official response from Ola Electric. The husband of the rider deleted his original tweet after the official response.

Ola S1 Pro scooter suspension break: Ola officially responds

Our preliminary investigation into the recent incident and our analysis has revealed that this was a case of a very high impact road accident. We are in touch with the customer and have extended all necessary support to the family. We are happy to share that the rider is safe and recovering.

At Ola, vehicle safety & quality standards are of the highest priority. The Ola S1 Pro is built with an uncompromising attention to quality in all aspects and has been rigorously tested over 5 million kms across challenging terrains and all weather conditions. 

We have more than 150,000 vehicles running on the road and we have observed this in extremely isolated cases of high impact accidents involving the front fork arm, which is designed with a factor of safety that is 80% higher than typical loads encountered on vehicles.

To alleviate any concerns of our community members, we would be happy to get your scooter checked through our service network

We sincerely urge everyone to strictly follow road safety protocols, always wear a good quality helmet and avoid riding on public roads without a valid driving license.”  

Ola says that the scooter was involved in a high-impact accident. There are no more details on the same. Ola also claims that they are in touch with the customer and have extended all the necessary support to the family.

No problem with the suspension

Ola also says that they have more than 1.5 lakh vehicles on the roads and until now, only a few isolated cases of suspension breaking have come up. Customers who think that there is a problem with the suspension of their Ola S1 Pro can get it checked through the service network of Ola.

How did the accident happen?

Ola S1 Pro scooter suspension break: Ola officially responds

According to the social media post put up by Samkit Parmar, his wife was riding at a speed of 35 km/h at around 9:15 PM. He claimed that the suspension suddenly gave up and the front wheel detached from the two-wheeler. This caused the scooter to throw the lady causing major injuries to the face and head. We are not sure if she was wearing a helmet.

Ola keeps real-time riding data in its cloud, which can be pulled out to investigate any kind of accident. During this incident, Ola Electric says that the suspension broke due to the high impact. The husband of the Ola rider posted a tweet thanking Ola for their help.

Shantonil Nag

Shantonil brings a refined blend of expertise and enthusiasm to motoring journalism at With a career spanning over 11 years, he anchors Cartoq's insightful car reviews and test drives. His journalistic journey began as a correspondent at, where he honed his skills in content writing and scripting car reviews. Later, as Senior Editor for, his expanded role included curating and structuring web content. At, his expanded role includes assisting the video team to create high-quality car reviews. (Full bio)