Since Ola launched the S1 Pro in the Indian market, people have criticized it for the side stand which is made up of plastic and is not sturdy enough to take the weight of the scooter. Here is a video in which the host says that the side stand of the Ola S1 Pro broke in just 3 months.
We can see that the scooter is lying on a cardboard piece to prevent scratches. The side stand is made up of plastic and in the video, we can see that it is broken. The owner of the scooter has called the Road Side Assistance of Ola. It took 3 hours for the truck to reach his place and they have said that it will take 3 days to fix the side stand. This seems a quite a lot considering that it is just a side stand made up of plastic.
Ola Electric has faced backlash regarding the build quality of the scooter since it was first launched in the Indian market. There have been uneven panel gaps in the scooter. Initially, some customers also received scooters with some major scratches. Moreover, some users have reported that their scooter just died suddenly. There have also been a few instances where the scooter decided to go in reverse direction despite being in forward mode. There have been several reports of bad customer service and breakdowns also.
The latest issue with the scooter is the front suspension breaking. Some owners who have faced this issue said that the suspension broke while riding at a low speed. The main reason behind the suspension breaking was not mentioned. Having said that, it is very rare for a two-wheeler’s suspension to break like this. In the images, we could see that the front tyre and wheel detached from the rest of the body. Needless to say that this could be very dangerous if something like this happens while riding at a higher speed.
Ola has released an official statement on this. The statement says, “Vehicle safety & quality standards are of paramount importance at Ola. Ola today has more than 50,000 scooters on the road. So far, our scooters have travelled over ~45 million cumulative km on Indian roads. The recently reported incidents of front fork breakage are due to isolated high impact accidents. All our scooters undergo rigorous quality and performance assessment across different terrains and riding conditions in India. ”
Government’s probe currently investigating Ola S1 Pro’s fire
Earlier, the government released a probe to find out the reason behind why electric scooters are catching fires. The government’s probe took samples of cells from every manufacturer whose scooter has caught fire.
The initial findings said that Ola Electric’s battery cells and battery management system were found faulty. Another report said that the manufacturer was sourcing low-grade materials to cut the cost. The government has even summoned the EV manufacturers to hear the companies for using such low-grade materials. On the other hand, Ola’s own findings suggest that there was no issue battery management system and the fire was caused because of an isolated thermal incident.