In India incidents of unhappy car owner taking the vehicle out to parade it around has become quite common. A few days ago, a Toyota Urban Cruiser took out his brand-new car around the town to protest against the defects in his vehicle. In the latest incident from Gujarat, a Porsche Cayenne owner has done the same. Here is the video.
The video shows the black coloured Porsche being pulled by a group of people. There is even a band walking along the car to attract the attention of the people. The owner Uday Kapoor claims that his almost new Porsche Cayenne has issues with the brakes and the dealership is not solving the problem. After repeated attempts to solve the issue, the Porsche owner had to take this route to gain the attention of the manufacturer.
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The owner also says that the company tried to fix the problem several times but failed to find a solution. The owner did not say how old is the car and for how long he has been using it. Also, the exact details of the problem remain unknown. We are not sure if the brakes stopped working altogether or they do not work as intended.
The list of disgruntled owners is long
As we said earlier, this incident comes only a few days after an owner of Toyota Urban Cruiser took out a procession in a similar fashion. However, there are many other owners who are unhappy with the services of different manufacturers and staged similar protests in the past.
In the past, we have seen vehicles like Ford Endeavour, Skoda Octavia, MG Hector and many other vehicles in a similar situation. Even high-end luxury car manufacturers are not spared by unhappy customers. In an incident, a frustrated owner of BMW X1 made his car work like a garbage collector.
In fact, even a Mercedes-Benz E-Class and a Jaguar XF faced similar situations where the owners towed the vehicles with the help of donkeys to protest. Even the highly reliable Toyota brand could not escape the brunt of the owners and it also became a part of a similar parade when the owner got his Toyota Land Cruiser towed by donkeys.
Urgent need of lemon laws in India
There is no law to protect consumers from bad products in India. While there are consumer courts where a customer can complain but there is no law that directs the manufacturer to exchange the lemon vehicle with a new one. Such laws are common in developed countries. According to such laws, any appliance, car, truck or motorcycle that is found to be defective should be replaced immediately, or compensation should be given to the customer.
India has a large portion of customers who are not very happy with the products they purchase. The promised quality or the performance is not delivered by many goods. While some consumer laws protect customers in India, litigation often takes years. A new set of rules or a simpler form of consumer protection law will make the customers much happier and will generate trust between the manufacturers and the customers. Recently, a Mahindra XUV700 owner facing problems with his car got a replacement model.
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