Service centres crashing cars has become a common issue in the recent times. After an owner of a Kia Sonet suffered heavy damages in Jaipur, another owner of Kia Sonet IMT from Odisha went through a similar situation when his car crashed in front of him at a service centre.
The owner took the car for a regular service at authorised Kia Motors service centre. After completing the service, an employee of the service centre was moving the car around to set it up for wheel alignment. The owner was waiting with the family for the final work on the Sonet.
The employee did not seem to be very well-versed with driving an automobile. The owner says that he sat in the car and crashed straight into the pillar of the wheel alignment system.
The pictures show that the Kia Sonet is heavily damaged. The front bumper is completely gone while the grille is also not on the car. Even the fender is bent and it semes like a severe crash. There are no CCTV footage of the crash. However, the pictures are moments after the crash happened. Even the radiator frame is bent while the front doors are not opening at all.
Asked to claim insurance
The dealership immidiately asked to claim the insurance to repair the car. However, the owner showed them the case of Jalaj Aggarwal from Jaipur. Jalaj had gone through a similar incident and even his Sonet was crashed by a dealership employee. The dealership has promised a brand-new car to Jalaj Aggarwal.
The owner says that after showing them the case of Jalaj Aggarwal, the service centre has agreed to repair the car for free without claiming any insurance. However, the owner wants a new car.
The service centre says that they had a word with Kia Motors and Kia has refused to replace the car citing that the damages are not so extreme in this customer’s model compared to the accident that happened in Jaipur.
Kia Sonet crashed in Jaipur by service centre
A similar incident happened in Jaipur, Rajasthan. The accident happened due to poor negligence of the service centre at Rajesh Motors. Agarwal gave his car for scheduled service at Rajesh Kia Motors Service Centre, Jaipur, Rajasthan on 17th November 2022. Jalaj was expecting to get his car back post service but he instead got a call saying that his vehicle got involved in a massive crash. The service centre officials told the owner they were out on a post-service test drive and collided with a cow. When the manager of the service centre sent pictures of the damaged vehicle to Agarwal, he found out that the front-end was of the vehicle was completely damaged and mangled.
When Agarwal reached the service centre, the manager changed his version of the story. He said that the accident happened when a car cleaner drove the vehicle and crashed it into a wall within the service centre.
When the customer asked to view the CCTV footage, after reluctance, they showed the video. In the footage, it is clearly visible that the service centre staff manhandled the vehicle. The service centre has been asking the customer to claim his insurance so that they could repair his car.