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Volkswagen DSG failure: Customer shocked by Rs. 5.8 lakh bill for replacing DSG

volkswagen dsg replacement bill 5.8 lakh bill

The Volkswagen Group has been selling the world-renowned DSG gearbox for a long time. The DSG DQ200 in particular has been quite the famous or infamous transmission from the group because of the constant and multiple failures on the Indian roads. A Volkswagen Ameo customer, who has been using the DSG for six years, has now received a massive repair bill of Rs 5.8 lakh! Here is what happened.

Volkswagen DSG failure: Customer shocked by Rs. 5.8 lakh bill for replacing DSG

The owner made a post on T-Bhp about his car. He said that his car started to make a sound on 29th September while doing upshifts and downshifts between the 2nd and 3rd gears. Apart from that, there were no other signs of problems with the vehicle and it was working perfectly. The owner took the vehicle to the service centre on 3rd October. The Volkswagen Dehradun service centre told him that it would take two days for the assessment. When the owner called the service centre later to find out the status, he got to know that the gearbox had failed and it would take Rs 5.5 lakh to replace the unit.

The dealership did not tell which part had failed in the vehicle. He was only given the cost of the replacement, which came to Rs 5.5 lakh on the current IDV of the car amounting to Rs 5.9 lakh.

What causes the DSG failure?

Volkswagen DSG failure: Customer shocked by Rs. 5.8 lakh bill for replacing DSG

The 7-speed gearbox that has gained attention due to multiple failures is the DQ200, which is a dry clutch gearbox. According to certain reports, the failures of the DQ200 gearbox can be attributed to the use of synthetic oil. Synthetic oil contains sulphur, which can create deposits due to electrolysis when it gets heated in stop-and-go traffic. These deposits can then interfere with the vehicle’s electronics, causing the ECU to detect a short circuit and subsequently cutting off the clutch.

As a result, the driver is unable to shift the car into ‘Drive’ mode. To address this issue, Volkswagen switched to a mineral-based oil that does not contain sulphur, resolving the problem for most owners. It’s important to note that Skoda is a subsidiary of Volkswagen. The reports also recommend frequent replacement of the transmission oil for vehicles with the DQ200 gearbox to ensure that the oil remains unaffected by different weather and traffic conditions.

There have been reports of reliability concerns associated with Volkswagen’s DSG. Some commonly reported issues include transmission slipping, hesitation, and jerking. These problems may arise due to various factors, including software glitches, mechanical faults, and normal wear and tear. Volkswagen has recognized these issues and has taken steps to address them, such as offering extended warranties and releasing software updates. However, it is important to note that not all vehicles equipped with the DSG have experienced reliability problems.

Cars with DSG in India

While there are numerous models sold with DSGs in India, only a few affected vehicles are sold with the infamous DSG DQ200. Starting with the likes of the Volkswagen Polo GT TSI, the DQ200 also sold with cars like the VW Ameo, VW Taigun, VW Virtus, Skoda Slavia and Skoda Kushaq.

Currently, only four cars are available with the DQ200 dry clutch transmission. VW Taigun, VW Virtus, Skoda Slavia and Skoda Kushaq all come with the 7-speed DSG transmission.

The first series production DSG gearbox was introduced in 2003, initially featured in the Golf R32. Audi, who had already released the TT coupe based on the same platform, saw the potential of combining a 3.2-liter V6 engine with this innovative gearbox to enhance sales. Initially referred to as DSG by Audi, the name was later changed to S tronic. The development of the gearbox was undertaken by BorgWarner and manufactured at the Volkswagen Group’s Kassel factory in Germany.

One can be more careful while using the cars with DQ200 and strictly adhere to service schedules to ensure that such failures do not happen. Also, always disengage the clutch in slow-moving traffic by putting it in the parking mode. This reduces the transmission heating up.