Volkswagen launched their mid-size premium sedan Virtus in the market earlier this year. It is brand’s second product under the India 2.0 strategy and it competes with cars like Honda City, Hyundai Verna, Maruti Ciaz and Skoda Slavia in the segment. Volkswagen Virtus and other cars and SUVs from the group is based on MQB-A0-IN platform and this has helped him bring down the overall cost of vehicle. Virtus is a made in India product and is also exported to other markets. Here we have a social media post about a Volkswagen Virtus owner who is facing issues with the vehicle from the very first day.
The post has been shared by Amit Lal, who bought his brand new Volkswagen Virtus on 17th September 2022 from a dealership in Ranchi. He took the delivery of his Virtus sedan on 17th September and the car broke down on the very same day. He mentions in the post that the car has multiple issues. He got in touch with the showroom from where he had purchased the car and soon he got a visit from a mechanic with sales dealer. The mechanic tried fixing the issue in the car but, he could not figure out what exactly was the issue. The mechanic asked the owner to call the toll free number for road side assistance.
Three days after he made the call, the flatbed came and the mechanic took the car to the authorised service center. The customer then received a call from the service center telling him that there is a starting issue with the car (does not mention the exact the issue) and it would be fixed shortly. The same Vlkswagen Virtus sedan is dropped at customer’s house on 30th September. The starting issue has now been fixed but, now the customer is facing another issue. The gear lever on the car is too hard or getting jammed and it is also making some noise after it is slot into the first gear.
He mentions it on the post that there are multiple issues with the car and getting so many issues on a brand new car is unacceptable. It is quite clear from the post that the owner is not at all satisfied with the vehicle and he even mentions that he does not want this car anymore. It is not clear, if he is looking for replacement or does he want his money back. Anyway, the owner has mentioned in the post that he is going to legally move against the company and the dealer from where he bought the car.
This is not the first time, we have come across reports about quality issues in a Volkswagen Virtus. Few months ago, the cabin lamp in a new Volkswagen Virtus was hanging from the ceiling after the owner drove the car through pothole ridden roads. Volkswagen Virtus is available with two petrol engine options. There is a 1.0 litre TSI which generates 115 Ps and 178 Nm of peak torque. It comes with manual and automatic transmission. The 1.5 TSI version generates 150 Ps and 250 Nm of peak torque. It is available with a 7-speed DSG as standard.