Ola Electric scooter has been on the news lately for various reasons. We have seen stories of both happy and unhappy customers of Ola S1 and S1 Pro electric scooter. Recently we have started seeing videos of customer complaining about the customer support services that Ola offers. Other than videos of Ola Scooter not working properly, there is also a video of an unsatisfied customer who burned his scooter down after Ola asked him wait for too long for the Road Side Assistance. Here we have one such video where a Ola S1 Pro electric scooter runs out of charge.
The video has been uploaded by Akshay Anand Vlogs on their YouTube channel. In this video, vlogger took his Ola S1 Pro scooter out for a ride. He had put the scooter on charge overnight and still the scooter was only showing 98 percent charge and a range of 133 kms. Vlogger was travelling to a place over 40 kms from his place for some work. He took the scooter out and started riding it in Normal mode initially. He was riding inside the city in Normal mode and as soon as he joined proper road, he switched to Sport Mode and later to Hyper mode.
As we already know, the range of the scooter varies depending up on the mode in which it is being driven. The consumption of power from battery in Hyper mode and Sport is much higher as these are meant for performance. The vlogger was enjoying his ride and he soon reached him destination. The scooter touched over 100 kmph on some roads and was performing well. He was constantly switching between these two modes throughout the trip.
Once he reached the destination and was about to start his journey back home, he noticed that the scooter was showing a driving range of 47 km only. Interestingly, the vlogger’s home was also around 47 km and the vlogger wanted to know the scooter can actually make it back. The scooter automatically switched to Normal mode and was not going back to Sport of Hyper Mode due to low battery power. After riding the scooter for some time, the battery got fully discharged. It then went to Park mode and the vlogger stopped it in the side of the road.
He then contacted the customer care number available for Ola scooter owners and went ahead with the call for almost half and hour. Ola told him that, a tow truck would come to the spot and pick the scooter up and take it to his place. Vlogger patiently waited for hours and as he figured out that it was taking Ola too much time, he asked a local autorickshaw driver to drop the scooter to his place. The auto driver somehow managed to load the scooter inside his auto rickshaw and then secured it with some ropes. As the scooter was being loaded, scooter rubbed against some of the exposed metal and got some scratches on the side panel.
The owner was not at all satisfied with the way Ola handled the situation. Once the scooter was loaded into the autorickshaw and started its trip to vlogger’s place, Ola contacted him and told that the tow truck would reach in one and half hours. If the owner had waited for it, then he would have wasted almost 3-4 hours just to get his scooter in the recovery van.